Please refer to our full terms and conditions below. Guest registration form accepting these terms will need to be completed before access to the property is provided on page 4.


The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent, or immediately terminate the occupancy. If a complaint is received the property will be visited and a warning of breach of conditions will be given; a second visit may result in eviction.

The person making the booking must stay in the property unless by prior arrangement and will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum persons per bed of premises booked. Exceeding maximum numbers will render the guest liable to cancellation of the booking immediately.

Deposit of 50% plus any booking fees is to be paid immediately. Non-payment of this deposit will be deemed a cancellation of the booking. The balance of rent must be paid thirty (30) days prior to arrival. Cheques will not be accepted prior to fourteen (14) days of arrival. Payments can be made by credit card, cheque or direct deposit. If payment is made by credit card, it will incur a credit card charge at industry rate. If payment has not been received by the required date, we will assume that you no longer require the booking and will re-let the property.

CANCELLATION: ALL SCHOOLIES BOOKINGS ARE NON REFUNDABLE. Schoolies are considered as such if they have finished high school in the same year. Part cancellation of booking will not be accepted. The landlord may cancel at any time up to 1 month prior to arrival, in which case the guest will receive a full refund. 75% of paid prepayments refundable when canceled 90 days before arrival less booking fee. 0% refundable if canceled after.

ALL CHANGES AND CANCELLATIONS MUST BE IN WRITING. Bookings are made in good faith by our office and may be subject to change. While we cannot accept responsibility for actions taken by the owner of the premises outside our control, we will endeavour to assist you.

Check in/Check out:

The premises are available from 2 pm on the day of arrival and are to be vacated no later than 10 am on the day of departure. The premises must be left clean and tidy, as you found the property. Ensure kitchen is cleaned and dishes, pots and pans, etc. are clean and put away. Take all rubbish out to the bins provided. If a BBQ is provided, it must be left clean. Failure to do so will incur additional cleaning fees which will be deducted from your security bond.

Office hours

If you are delayed please contact our office within office hours on day of arrival to make alternate arrangements for collection of keys.

If you leaving outside of office hours keys can drop in the slot below the key safe at the office. Failure to vacate at the required time will incur a penalty equivalent to one night’s accommodation. Raine & Horne Byron Bay regret they are unable to provide luggage storage.

Pets are not permitted on or inside the premises unless prior approval is given. If they are permitted on the property no responsibility will be taken by Raine & Horne Byron Bay or the landlord for the welfare/safety of the animal.

All damages, breakages or losses to the property and furnishings made by the guest are to be reported to the agent immediately and paid for by the guest. Should you discover a default or breakage when you arrive please advise or we will consider those the responsibility of the current guest and charge accordingly. Signs of tampering with the owners private cupboards will be treated as break-and-enter and will be dealt with accordingly

Keys: Keys are to be collected on day of check-in from our key safe at 39 Fletcher St during business hours 9am – 5pm Monday to Friday. ONE SET OF KEYS ONLY will be issued per property. Should you require after hours key collection (including Saturday & Sundays) please advise us during office hours. Keys will be left in the key safe out front of our office. Contact the office prior to arrival for the code. Keys can only be left out for collection if full payment and security bond have been received. Lost keys: A $95 fee will be charged if agent is called out due to misplaced or lost keys. For security reasons, we are unable to provide a call out service for keys after 9 pm. If keys are lost, all locks must be changed at full cost to the holiday guest.

Linen must be used on the beds. Failure to do so will incur a charge for extra cleaning which will be deducted from your security bond. Linen is provided unless specified.

No responsibility is taken for guest’s personal property left on the premises. Landlord’s insurance does not cover loss of guest’s belongings. Make sure to secure the property when leaving it unoccupied.

No excessive noise or 'parties' allowed. Strata Title Law must be observed. Please note you are in a residential area and regard must be given to the quiet enjoyment of other occupants in the building and in neighbouring properties. If a security guard is called following a noise complaint, a $282.50 fee will be payable by the guest from the Security Bond. (see below for details). The second visit could mean eviction for holiday tenants.

In the event the property is offered for sale, the guest agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment. The agent cannot be held responsible should a property be sold and the booking canceled. All endeavours to find alternative accommodation will be made by the agent.

No provision can or will be made for relocation if accommodation is deemed unsatisfactory on arrival other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy. Guests must accept premises “as booked” and cannot be relocated. We are careful not to misrepresent any rental property. NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMMODATION.

The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting of same. However, due to unforeseen circumstances (e.g. having to order parts or non- availability of tradespeople) the immediate repair may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair

Security Bonds:

Payable by credit card, cash or direct deposit. We are unable to issue keys until payment has been made. The preferred method is by pre-authorisation on credit card (unless otherwise requested). Following a successful inspection of the premises after check-out, the pre-authorisation of the security bond will be removed from the card it was taken from (please note this can take up to 5 business days). Any other form of payment for security bonds will be returned within 7 days by cheque or bank transfer. Security Deposit amount $1,000, unless specified otherwise.

Security Deposit for Schoolies, Festivals and specific bookings as determined by the agent is $2,000 and due in Cash/Bank Transfer only. NOTE: if you are evicted in extreme circumstances, you will forfeit any rent paid plus the bond for any damage caused.

Bond Claims:

Funds will be deducted from the security deposit if we need to make a claim which may include, but is not limited to, the following: excess cleaning fees, damage or breakages, excess garbage removal, late check out, etc. BBQ’s must be cleaned on vacate or a $35 cleaning charge will apply. For all bond claims a $55 admin fee applies. Noise: - All of our properties have a No Party Policy. Please be aware of the effect loud music and partying in the unit/houses has on your neighbours. As a general courtesy, please move indoors after 9pm until 7am. The first complaint will mean a strong warning. If a security guard is called out to the property following a noise complaint, a $132.50 fee from the HLO (Holiday Letting Organisation) will be payable by the tenant, plus a $55 admin fee and a $95 call-out fee, which will be taken from your security bond (Total $282.50). The second visit could mean eviction for holiday tenants. If you have a noise complaint to make, the security hotline is also available for your use: 02 6626 6888.

Please check at our office daily should you be expecting a message. There is a charge per sheet for fax messages received. Any message to be delivered will attract a fee of $7.50.

No private functions are to be held at rental properties without written consent of owner.

This office will not be held responsible for any noise from construction work occurring close to holiday properties.




[Where appropriate we reserve the right to charge any surcharges to the credit card held on file. This includes but is not limited to extended stays, damages caused or excess cleaning charges incurred during your stay. Any additional cleaning required will be charged at $50.00 per hour. You will be notified within 3 days of departure of any appropriate charges. Please note card details are held up to 14 days after departure.]