Throughout your stay and when you check out please lock the house and place the keys in the Key Return chute just under the safe at our office. Please remove and place all rubbish in garbage bins under the building; Please pick up all cigarette butts, can tops from the house, decks and gardens; All furniture is to be placed back in its original position plase; The kitchen is to be left as it was found please with all dishes, cutlery etc cleaned and put away; Any damages, breakages or missing items must be reported to management please; Security will be called for excessive noise with fines if required. NSW Fair Trading Changes to laws for short-term rental accommodation Guest obligations The Code of Conduct imposes certain behaviour standards on guests in short-term rental accommodation, including: You must not make noise that unreasonably disrupts your neighbours You must not cause damage to the premises, including any common property in a strata scheme or association property in a community scheme You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the code. If you don’t meet your obligations under the code, you could face penalties such as warning notices, fines or being added to the exclusion register. A person who is listed on the exclusion register is prohibited from participating in the short-term rental accommodation industry for five years. Please see our Additional Rules for a link to the Fair Trading website and obligations for guests and hosts and your copy of the Code of Conduct. Please refer to our full terms and conditions below. Guest registration form on page 4 accepting these terms will need to be completed before access to the property is provided. CONDITIONS OF HOLIDAY TENANCY The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent, or immediately terminate the occupancy. If a complaint is received the property will be visited and a warning of breach of conditions will be given; a second visit may result in eviction. The person making the booking must stay in the property unless by prior arrangement and will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum persons per bed of premises booked. Exceeding maximum numbers will render the guest liable to cancellation of the booking immediately. Deposit of 50% plus any booking fees is to be paid immediately. Non-payment of this deposit will be deemed a cancellation of the booking. The balance of rent must be paid thirty (30) days prior to arrival. Cheques will not be accepted prior to fourteen (14) days of arrival. Automated payments are enabled so that the card number & details used for the first credit card payment are saved for the subsequent final payment and security bond. If required please request that automated payments be turned off for your booking. Otherwise, payments can be made by credit card or direct deposit. If payment is made by credit card, it will incur a credit card charge at industry rate. If payment has not been received by the required date, we will assume that you no longer require the booking and will re-let the property. CANCELLATION: ALL SCHOOLIES BOOKINGS ARE NON REFUNDABLE. Part cancellation of a booking will not be accepted. The landlord may cancel at any time up to 1 month prior to arrival, in which case the guest will receive a full refund. 75% of paid prepayments refundable when cancelled 90 days before arrival less $125 cancellation fee. 0% refundable if cancelled within 90 days. In the case of Covid 19 lockdown and you cannot travel a full credit will be allowed for use within 12 months. ALL CHANGES AND CANCELLATIONS MUST BE IN WRITING. Bookings are made in good faith by our office and may be subject to change. While we cannot accept responsibility for actions taken by the owner of the premises outside our control, we will endeavour to assist you. Check in/Check out: The premises are available from 2 pm on the day of arrival and are to be vacated no later than 10 am on the day of departure. The premises must be left clean and tidy, as you found the property. Ensure kitchen is cleaned and dishes, pots and pans, etc. are clean and put away. Take all rubbish out to the bins provided. If a BBQ is provided, it must be left clean. Failure to do so will incur additional cleaning fees which will be deducted from your security bond. Failure to vacate at the required time will incur a penalty equivalent to one night’s accommodation. Raine & Horne Byron Bay regret they are unable to provide luggage storage. Pets are not permitted on or inside the premises unless prior approval is given. If they are permitted on the property no responsibility will be taken by Raine & Horne Byron Bay or the landlord for the welfare/safety of the animal. All damages, breakages or losses to the property and furnishings made by the guest are to be reported to the agent immediately and paid for by the guest. Should you discover a default or breakage when you arrive please advise or we will consider those the responsibility of the current guest and charge accordingly. Signs of tampering with the owners private cupboards will be treated as break-and-enter and will be dealt with accordingly Keys: Keys will available from the key safe at 39 Fletcher Street Byron Bay. Please contact prior to arrival for the code. Keys can only be left out for collection if full payment and security bond have been received. Lost keys: A $90 fee will be charged if agent is called out due to misplaced or lost keys. For security reasons, we are unable to provide a call out service for keys after 9 pm. If keys are lost, all locks must be changed at full cost to the holiday guest. Linen must be used on the beds. Failure to do so will incur a charge for extra cleaning which will be deducted from your security bond. Linen is provided unless specified. No responsibility is taken for guest’s personal property left on the premises. Landlord’s insurance does not cover loss of guest’s belongings. Make sure to secure the property when leaving it unoccupied. No excessive noise or 'parties' allowed. Strata Title Law must be observed. Please note you are in a residential area and regard must be given to the quiet enjoyment of other occupants in the building and in neighbouring properties. If a security guard is called following a noise complaint, a fee from the HLO (Holiday Letting Organisation) will be payable by the tenant plus a $55 admin fee and a $90 call-out fee if required, and will be taken from your security bond. The second visit could mean eviction for holiday tenants. In the event the property is offered for sale, the guest agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment. The agent cannot be held responsible should a property be sold and the booking cancelled. All endeavours to find alternative accommodation will be made by the agent. No provision can or will be made for relocation if accommodation is deemed unsatisfactory on arrival other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy. Guests must accept premises as booked and cannot be relocated. We are careful not to misrepresent any rental property. NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMMODATION. The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting of same. However, due to unforeseen circumstances (e.g. having to order parts or non- availability of tradespeople) the immediate repair may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair Credit Card Payments: Automated payments are enabled so that the card number & details used for the first credit card payment are saved for the subsequent final payment and security bond. If required please request that automated payments be turned off for your booking. Security Bonds: Payable by credit card, cash or direct deposit. We are unable to issue keys until payment has been made. If your booking includes the bond amount and there are no claims, it will be returned to you by Bank Transfer in 7 to 10 days. Please provide your bank account name and details for this to occur. Using a pre authorisation on a credit card and following a successful inspection of the premises after check-out, the pre-authorisation of the security bond will be removed from the card it was taken from which can take between 5 and 10 working days. Security Deposit for Schoolies, Festivals and specific bookings as determined by the agent is $2,000 and due in Cash/Bank Transfer only. NOTE: if you are evicted in extreme circumstances, you will forfeit any rent paid plus the bond for any damage caused. Bond Claims: Funds will be deducted from the security deposit if we need to make a claim which may include, but is not limited to, the following: excess cleaning fees, damage or breakages, excess garbage removal, late check out, etc. BBQ’s must be cleaned on vacate or a $55 cleaning charge will apply. For all bond claims a $55 admin fee applies. Noise: - All of our properties have a No Party Policy. Please be aware of the effect loud music and partying in the unit/houses has on your neighbours. The first complaint will mean a strong warning. If a security guard is called out to the property following a noise complaint, a fee from the HLO (Holiday Letting Organisation) will be payable by the tenant, plus a $55 admin fee and a $90 call-out fee if required, and will be taken from your security bond. The second visit could mean eviction for holiday tenants. If you have a noise complaint to make, the security hotline is also available for your use: 02 6626 6888. No private functions are to be held at rental properties without written consent of owner. This office will not be held responsible for any noise from construction work occurring close to holiday properties. Guest Registration Form Guest Name: Address of Holiday Property: Name of Property: Booking Ref: Arrival: Departure: Adults: Children: Guest Collecting Keys: Home Address: Home Phone: Mobile: Email: CREDIT CARD DETAILS FOR SECURITY BOND *Not required Airbnb & Homeaway direct bookings This authority is for the use of a 'Security Bond' required for the above premises. Security Deposit Required: $1,000 unless stated otherwise Byron Marvel $1500 Alpha Luxe $2000. *Note that any bond claims will incur the non-refundable 1-2% bank fee. Name on Card: Card Number: Expiry Date: Type: Mastercard/Visa Signature of Cardholder: Drivers Licence No. I authorise the use of the above credit card for the charging of: Replacement of lost keys, remote controls at cost Cleaning charges for properties left unclean (Note: all rubbish should be placed in outside garbage bin, all kitchen items to be cleaned before departure), removal of excess garbage, boxes, bottles etc. Outstanding rental monies and or telephone charges (if applicable) Damages to the property OR common property Any other incidental charges that may be incurred as per -vendor- Terms and Conditions. A minimum charge of $50 is applicable should items be removed from one property to another. Check out time is 10am, late departure charges will be applied after this time. Photo ID required at check-in I AGREE TO ACCEPT AND ABIDE by the BOOKING TERMS AND CONDITIONS and the NO EXCESSIVE NOISE POLICY. Raine & Horne Byron Bay reserves the right to terminate with immediate evictions should Terms and Conditions not be met. A full list of Terms and Conditions are available from the front desk and online at our website. Signature:


[Where appropriate we reserve the right to charge any surcharges to the credit card held on file. This includes but is not limited to extended stays, damages caused or excess cleaning charges incurred during your stay. Any additional cleaning required will be charged at $50.00 per hour. You will be notified within 3 days of departure of any appropriate charges. Please note card details are held up to 14 days after departure.]